Return & Refund
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
1. If you do not love or found our items was damage or do not work well. pls sent us email or chat with us on social media at the first time to get the best service.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. The broken items cannot be returned or exchanged.
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note: The original shipping fee and insurance are non-refundable.
If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
For the reason of glass products, so it's easy to be broken, And We will do our best to make the package better to protect the glass bong from damage during delivery.
So if you get broken glass bong, Pls do not worry, take pictures of the broken bong and contact us(Faceboook/INS/Email Available), we will reply you within 8 hrs.
And Replacement will be shipped at the day of you contact us.